Terms & Conditions
Sales Tax:
By law, we are required to collect Texas sales tax, where applicable. A€¯ Sales tax exemptions will be allowed if we have a valid and signed certificate on file.
If you do have a sales tax exemption on file with us and you create a new profile on our website, your exemption will not carry over to your new profile.
If you provide us with an exemption certificate after we ship the order, we cannot reverse the sales tax charges.
Freight Charges:
The customer pays all freight and/or optional insurance charges.
Additional Freight Charges: The small package carriers impose additional charges if they have to make changes to your shipping information after the order has been processed. To avoid these charges, please ensure that you provide accurate information and/or confirm shipping information at the time of your phone, web or mail-in order.
Shipping:
The customer pays all freight and/or optional insurance charges.
For smaller orders, you can select your preferred shipping method. Larger orders go by common carrier. We can arrange trucking or you can make arrangements with your preferred carrier. Any breakage or damage in transit is the responsibility of the shipping company. Shipping by the US Postal Service will incur an additional handling and insurance fee.
Approximate UPS and US Postal Service shipping times:
- Northeast = 2-5 days
- Ohio, Michigan, Mid-South = 2-5 days
- Deep South and Mid-West = 2-5 days
- Mountain and Texas = 2-5 days
- Far West = 2-5 days
- Alaska and Hawaii = 7+ days
Receiving Merchandise:
Upon receipt of an order, please inspect it immediately and report any discrepancies to forestbeekeeping@att.net. Failure to do so may limit our ability to help you resolve any issues arising from transport or claims.
Replacing Merchandise:
If we make an error or send you the wrong product, please email us and we will correct the problem. We work hard to properly package your purchase to avoid damage during shipping. If items are damaged during shipment call us so that we can file a claim. Glass is shipped at your risk because shipping companies will not cover damage to glass. We do ship large quantities of glass with few problems.
Internet Orders:
Web orders can be placed on our website at www.forestbeekeepingsupply.com. Web orders are processed every business day (Monday - Friday), except on listed holidays. Any orders placed after that time will be processed on the next business day. Once processed, web orders will be handled with the same high level of care and attention as any other order. We will contact you via e-mail or phone if there are any discrepancies on your web order (ie. wrong billing address, backorders, etc.)
Orders for Export:
We welcome requests for our products and thank you for your interest. Quotes on orders for export may include shipping, special packaging, and documentation at a customer’s request. Please email at forestbeekeepingsupply@att.net and write us for details. All shipments for export are subject to prepayment in United States Dollars and are subject to the laws and statutes of the State of New York, the United States of America and its subsequent international treaties.
We accept the following forms of payment for foreign orders: Paypal, money orders in US dollars and wire transfer in US dollars. For large container orders, we accept a bank wire transfer to our bank account. All bank wire transfer costs and exchange rates are the responsibility of the customer.
Pricing:
We do our best to hold prices through the year, but prices are subject to change without notice.
Back Orders:
We attempt to ship all orders on the first or second day after they are received depending on the season. If an item is on back-order, customers will be notified as soon as possible (through e-mail or phone). As soon as back-ordered items come into stock, they will receive first priority handling. Customers may choose to ship in stock items ahead of back-ordered items, however, additional freight charges for back-ordered items are the customer’s responsibility
Special Orders:
Special orders require pre-payment. Some special orders may be subject to a cancellation charge. Email us at forestbeekeeping@att.net for details regarding what constitutes a special order.
Returns & Exchanges:
Any unused item, except for those mentioned in the non-returnable merchandise section, with which you are not satisfied, may be returned within 15 Business days for a refund or credit slip covering the purchase price of the item.
If you would like to return or exchange an item, please follow the procedure below:
When you receive your order, please check the order immediately and report to us any mistakes in packing.
If there are any problems with the order, email us at forestbeekeeping@att.net
If you pay by credit card, we will credit your account and the credit will be reflected on your account statement.
Order Cancellations:
All orders must be canceled either in writing, by e-mail at forestbeekeepingsupply@att.net
Liability:
Because conditions of use are beyond our control, we make no warranty or representation, express or implied, except that all products conform to the description provided by the manufacturer on sales literature or product labels. Our liability is limited to the purchase price paid.
Product Suitability:
Many states and municipalities have local codes and regulation governing sales, construction, installation and/or use of products for certain purposes. We attempt to ensure that our products comply with such codes; we cannot guarantee compliance to such codes in every situation, nor can we be responsible for how the product is installed or used. Before you purchase and use a product, please review both the product application and local codes and regulations. Be sure that the product, its installation, and its use will comply with such codes.
Publishing Errors:
We are not responsible for typographical or photographic errors that may appear in any material published by Forest beekeeping supply. We retain the right to make adjustments or corrections due to changing market conditions, product discontinuations or typographical or photographic errors in products.
Forest beekeeping supply® is a registered trademark of Maytex International LLC, dba Forest beekeeping supply
